Complaints

Complaints Procedure:

1. Complaints should be submitted in writing to the following e-mail address: fruitazing@fruitonauts.com

2. Then you should send the products subject to the complaint together with the complaint form located at the bottom of the page (to download and fill out).

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Shipping returns to company headquarters:

➤ Send the package to:

NEXTGEN MATERIALS SPOLKA Z OGRANICZONA ODPOWIEDZIALNOSCIA

UL. BOHATEROW 61B

21-300 RADZYN PODLASKI

> Documents to download:  COMPLAINT FORM  <

After receiving the package with the complained goods, we will respond to the complaint within 14 days by e-mail.

If the product you ordered was damaged during transport or if the package shows signs of being opened - write a damage report in the presence of the courier, or immediately report the situation to the customer service center of the selected carrier. Also inform us about the situation by e-mail, sending a message to fruitazing@fruitonauts.com